Delta Airlines

SkyMiles Profile & UI Component Design

Role: Senior UX/UI DesignerDuration: Jan 2022 - Sep 2022Team: Cross-functional
AviationDesign SystemsEnterprise UX

Context

At Delta, I contributed to the SkyMiles profile experience and worked on core UI components used across Delta's digital properties. This project involved working within enterprise-scale design systems and collaborating with cross-functional teams including engineering, product, and brand.

Due to NDA restrictions, specific visuals and detailed metrics cannot be shared. This case study focuses on my role, approach, and general outcomes.

My Contributions

SkyMiles Profile

  • Redesigned profile dashboard for improved usability
  • Improved miles visibility and status tracking
  • Streamlined account management flows

Design System Components

  • Created reusable UI components for delta.com
  • Documented component specifications
  • Collaborated on accessibility standards

Profile Modal Redesign

After: Redesigned Delta profile modal with improved hierarchyAfter
Before: Original Delta profile modal designBefore

Drag the slider to compare before and after designs

Key Improvements

  • Simplified decision pathways for profile name mismatches
  • Enhanced visual hierarchy and readability
  • Improved error state messaging and user guidance
  • Consistent with Delta's design system standards

Skills Demonstrated

Enterprise UX

Large-scale systems

Design Systems

Component-based design

Collaboration

Cross-functional teams

Accessibility

WCAG compliance

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